Refund and Returns Policy

At Furnhub, we take pride in crafting high-quality, commercial-grade furniture tailored to your needs. Because our products are primarily made-to-order, our policies are designed to reflect the craftsmanship and time invested in every piece.

Order Cancellations & Modifications

Since we often begin procuring materials and scheduling production immediately after an order is placed, cancellations impact our supply chain.

  • Cancellation Window:
    • Within 72 Hours: Orders cancelled within 72 hours of placement are subject to a 3% administrative fee (covering non-refundable payment processing charges).
    • After 72 Hours: Orders cancelled after 72 hours will incur a 25% cancellation fee to cover materials and labor already allocated to your project.
  • In-Transit Orders: Once an item has shipped or is in transit, it cannot be cancelled. It must be treated as a return (see below).
  • Non-Cancellable Items: Custom orders, special modifications cannot be cancelled once the order is placed.
  • Modifications: If you need to make changes to your order, please contact us immediately. Processing fees for changes may vary based on the production stage.

Pro Tip: If you are unsure about your timeline, please let us know when placing your order. We can place your order on a temporary “hold” status before production begins to help you avoid potential fees.

Returns Policy

We want you to be satisfied with your purchase. If you are not entirely happy with your furniture, we accept returns under the following conditions:

1. The RMA Requirement (Important)
To initiate a return, you must obtain a Return Merchandise Authorization (RMA) number from our support team.

  • Please contact us at cs@furnhub.net to request your RMA.
  • Returns sent without a valid RMA number clearly marked on the shipping label will not be accepted and may be returned to the sender at their expense.

2. Return Window & Fees

  • Timeframe: Returns must be initiated and shipped within 30 days of delivery.
  • Restocking Fee: A 25% restocking fee will be deducted from your refund amount.
  • Shipping Costs: Return shipping costs are the responsibility of the customer. However, we can assist in arranging logistics and deduct the cost from your final refund upon request.

3. Item Condition

  • Items must be returned in “as-new,” resalable condition with all original packaging.
  • Upon inspection at our warehouse, if damage is evident, we reserve the right to deduct reasonable restoration charges from the refund.
  • Exclusions: Custom pieces, showroom items, and special orders are Final Sale and cannot be returned.

Order Storage Services

We understand that construction delays or renovation schedules can change. If you are unable to accept delivery when your furniture is ready, we offer storage solutions:

  • 0–1 Month: Complimentary storage for up to 30 days after production completion.
  • 1–3 Months: Storage fee of 1% of the purchase price per month.
  • 3–6 Months: Storage fee increases to 5% of the purchase price per month.
  • Over 6 Months: We are unable to store furniture longer than 6 months unless a specific agreement is made in writing.

Abandoned Orders

If an order remains in storage for 6 months without special arrangements, it will be considered abandoned. Abandoned orders are subject to a 50% restocking fee, plus any accrued storage and actual shipping charges. The remaining balance (if any) will be issued as store credit.

Price Adjustments

We offer a one-time price adjustment if an item you purchased is marked down within 10 days of your order date.

Shipping charges are excluded from price adjustments.

The item must have been purchased at the original full price.

Adjustments are not valid on clearance items, custom orders, or specific partner collections.